Client experience is our priority. This is why we do what we do.

"MANA de San Diego is a non-profit organization working on a three-year strategic plan. One of the strategic plan goals is to improve staff structure and systems to support staff in meeting the goals of the organization and their professional development goals. HR operations and talent management was  a gap that needed to be addressed.  RCS Global Services' Co-Founder and Principal Consultant is a MANA member and former Board Member.   She has been leading a small group of HR professional volunteers to design and develop our HR processes from scratch. In a short period of time, we were able to have a clear organizational structure, updated job descriptions, and a standardized performance management process which provided clarity, transparency, and accountability. Our staff was trained on the new process and the team was very pleased to have a way to document goals and receive ongoing feedback.  She has been a great thought partner in dealing with a few employee issues and providing clarity on how to handle leaves of absence. She is also helping us design a salary structure and compensation philosophy to ensure we pay competitive salaries to attract and retain talent. We will continue to partner with RCS Global Services to update the rest of our policies and talent management processes. We are very pleased with their simplified and sustainable HR solutions. " Inez González Perezchica, Ed.D. Executive Director

"Our private, non-profit organization was in need of reviewing and updating our Employee Handbook.  A representative from RCS, Chinh Nguyen, took on our project to assist us in meeting our need.  She facilitated an initial telephone consultation to gain an understanding of the purpose and needs of our organization and to gauge our expectations.  She also established a manageable project timeline. Upon reviewing our Employee Handbook, she provided a policy gap analysis.  The RCS representative forwarded drafts of the document with clearly noted changes and recommendations.  She was responsive to my questions and need for any clarification.  The project was delivered according to our deadline and provided us an efficient document.  It was a great experience!" - Crystal Rainey, Executive Director

 "I contacted RCS about providing Emotional Intelligence training for the managers at my company. When they came on-site to discuss the particulars, I wasn’t quite sure what information to provide to allow for a realistic and thorough analysis of what we were really looking for. We were having some very specific challenges, both culturally and organizationally, and I wanted to be sure to address these issues. RCS knew exactly what they needed, and guided me through the whole process by asking questions that could help me illuminate them on the challenges we were having. They essentially conducted a root-cause analysis right on the spot and were even able to provide me with some new insight on some of these challenges! Only a few short days after our meeting, I received a 3-option quote for services completed by RCS, specifically geared towards tackling our challenges. After reviewing with my director and adjusting our budget, we responded to them with a desire to have a hybrid of 2 of the options. They returned with a new single quote that combined to two and totally fit within the budget we gave them. It was so apparent that RCS was much more concerned with helping our company than anything else, and truly made me feel that they put the customer first.    RCS’s services were concentrated, thorough, and tailor-fit for us, and the improvement we have seen has been remarkable! Most notably, our overall company engagement score has increased 8% in just 4 short months of implementing their training and suggestions. Extremely pleased with our results!! "  - Learning and Development Manager